Holiday Lodge FAQs

Can I book a Short Break?

Short breaks are available outside our peak periods and are subject to availability. Please see our rental tariff for pricing details and check our availability online or with our team.

Do I have to pay a Deposit for my holiday?

To secure your break we ask for a deposit of 25% of your holiday or £100.00 which ever is the greater. The remaining balance is payable 28 days prior to your arrival.

What does the price of my holiday include?

The full use of all The Thatches leisure facilities is included in the price of your holiday, as well as gas, electric & water. Your lodge will be cleaned ready for your arrival, beds made up and freshly laundered fluffy white towels provided.   Please bring your own beach towels.

Where do I find out about the Booking Terms & Conditions?

Our Terms and Conditions can be found on our website. A copy will also be sent to you when you make your booking

Does the property include a cot, a high chair or baby monitors?

If you require a cot, a high chair or baby monitors for your holiday, please let us know and these will be provided for you at no extra charge. Please bring your own cot linen.

What time can I arrive and what time must I depart?

Our arrival time is between 3.00pm and 5.00pm.  We would ask that you leave the property by 10.30am on departure day. If you arriving after 5pm please let us know so that we can make arrangements to meet you.

If I need to cancel my holiday, what will happen?

Please telephone, email, or write to us as soon as you can if you have to cancel a holiday. If you cancel your holiday more than 28 days before arrival you will forfeit your booking deposit. If you cancel within 28 days of your holiday date, then unfortunately you will forfeit your full payment. We recommend that you take out the appropriate insurance cover to protect against cancellations.

Can we bring a dog to The Thatches?

We have two pet-friendly holiday lodges at The Thatches, Bay Tree Lodge and Foxgloves Lodge, where one small/medium dog is permitted. A £50 surcharge on the rental tariff is charged when a pet is included in your party. Registered assistance dogs are permitted.

What are your Opening Hours?

The office opening hours are as follows.
Monday ? Friday: 9.00am to 5.00pm
Saturday: 10.00am to 5.00pm
Sundays & Bank Holidays: 11.00am to 4.00pm
Contact us on 01548 830346